I used to work with "the public", and like you said Crash, some you can get thru to, and some not! Actually some of the same public called me six months later to remove a rattlesnake from next to their house, so that was one more that got to live...assuming anyway that they survived in the new location? Many do not, as they have to learn where to hide from predators & temperature issues (heat and cold), but I like to think that by making sure they were overtly healthy, well fed* & hydrated first that may have tipped the odds in their favor? (*every summer I laughingly told people I was running a Bed & Breakfast for wayward rattlesnakes, lol...other snakes too of course! The observation time paid off for the snakes: one rattlesnake had a horrible case of round worms, but I'll save that story for dinnertime! ha ha ha!!!) My boss really "loved it" (NOT!) the day someone brought me a little sidewinder in a sandwich container at work! Another time someone came in with a big dead lizard to "save"?